Delivery Policy

At The Relationship Shelf, all of our offerings are 100% digital. This policy outlines how your purchases are delivered, accessed, and supported to ensure a seamless experience.

---

1. Delivery Method

1.1 All products—such as ebooks, guides, and other downloadable content—are delivered electronically only.
1.2 After a successful payment, a download link will be displayed on the confirmation page and also sent to your registered email.

---

2. Delivery Time

2.1 Digital products are typically available for immediate download once your payment is confirmed.
2.2 In rare cases, delivery may take up to 24 hours due to technical delays or payment verification.

---

3. Accessing Your Downloads

3.1 You can access your purchases via the download link sent to your email.
3.2 If you created an account, you can also find your files in the “My Account” section.
3.3 Please save and back up your files promptly, as some download links may expire after a certain period or number of uses.

---

4. Failed or Missing Deliveries

4.1 Didn’t receive your download link? First, check your spam or junk folder.
4.2 We are not responsible for undelivered products due to an incorrect email address entered at checkout—please double-check your info before placing an order.

---

5. Redownloads & Expiration

5.1 Some download links may have access limits or expiration periods.
5.2 If you need to redownload your product after expiration, please reach out to our support team. Proof of purchase may be required for access.

---

6. Technical Support

6.1 Having trouble opening or using your digital files? We're here to help—contact our support team for troubleshooting assistance.
6.2 Please ensure your device has the compatible software and meets any file requirements noted in the product description.

Company Details:
Company Name: CAPRI BENAL LIMITED
Registration Number: 77983590
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG