Refund Policy
At The Relationship Shelf, we’re committed to delivering thoughtfully crafted digital relationship guides. Due to the nature of digital content, all sales are final. However, we recognize that rare issues may arise, and we’re here to ensure your experience remains smooth and satisfying.
1. No Refunds on Digital Products
1.1 Because our products are intangible and instantly accessible, we do not offer refunds or exchanges once a purchase is completed.
1.2 By completing a purchase on our website, you acknowledge and accept this no-refund policy.
2. Exceptions for Refunds
2.1 Refunds may be considered only in the following cases:
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The product was not delivered due to a technical issue.
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The downloaded file is corrupted or inaccessible.
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You accidentally made duplicate purchases.
2.2 If you experience any of these issues, please contact us within 7 days of your purchase. Include appropriate proof (such as screenshots or error messages) for consideration.
3. Requesting a Refund
3.1 To submit a refund request, email us at 📧 support@therelationshipshelf.com with the following:
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Your order number
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A clear description of the issue
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Screenshot(s) or other supporting evidence
3.2 Our team will review your request and respond within 3–5 business days.
4. Resolution Options
4.1 If your refund request is approved, we may provide one of the following:
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A replacement file or refreshed download link
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Store credit for future use
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A partial or full refund, depending on the situation
5. Chargebacks & Disputes
5.1 If you encounter an issue, we strongly encourage you to contact us first before initiating a chargeback or dispute. We’re happy to help.
5.2 Unauthorized chargebacks may result in the suspension of your account and access to future purchases on our platform.
Company Name: CAPRI BENAL LIMITED
Registration Number: 77983590
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG